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  Public Ticket #1208710
Pop up newsletter not work
Closed

Comments

  • virginia started the conversation
    June 16, 2017 at 9:05am

    Hi,

    We buy Gloria Theme and we  disabled the Field Pop up Newsletter module to work on the page. 

    Now we are going to upload the website and we need the pop up. We have reactivated this module, but the Pop up doesn't appear on the web.

    We attach images so you can see the configuration.


  •  275
    Martin replied
    June 16, 2017 at 9:52am

    Hi virginia,

    Thank you very much for your feedback!

    Please provide me FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Best Regards,
    Martin - FieldThemes

  •   virginia replied privately
  •  275
    Martin replied
    June 16, 2017 at 10:19am

    Hi,

    Kindly you can coppy our attachments, overwrite them into:

    \root\modules\fieldpopupnewsletter\

    Best Regards,
    Martin - FieldThemes

  • virginia replied
    June 16, 2017 at 10:43am

    I've already done it.

    But the Pop Up still does not appear  :(

  •  275
    Martin replied
    June 17, 2017 at 1:25am

    Hi virginia ,

    Popup newsletter  already, you can check again.

    Best Regards,
    Martin - FieldThemes

  • virginia replied
    June 19, 2017 at 7:59am

    Now there is another problem.

    Popup already works, thanks. But when you send the subscription appears this message:

    (["<p class=\"alert alert-danger\">An error occurred during the subscription process.<\/p>"])

    Can you help us?

    Thanks!



  • virginia replied
    June 19, 2017 at 8:00am

    The subscription is not necessary. Could I remove it?

  •  275
    Martin replied
    June 19, 2017 at 8:40am

    Hi virginia,

    Sorry,

    Do you still need to fix that?

    Best Regards,
    Martin - FieldThemes

  • virginia replied
    June 19, 2017 at 9:11am

    Sure. I need to fix it.

    We have two options:

    1. Delete the subscription section and display only text and image.
    2. Fix the error message.

    I prefer the first option.

    Thanks

  •  275
    Martin replied
    June 20, 2017 at 2:10am

    Hi virginia,

    We fixed them,

    If you do not like it you can edit them at the .tpl file of that module.

    Best Regards,
    Martin - FieldThemes

  • virginia replied
    June 20, 2017 at 6:54am

    O.K.

    Thanks!

  •  275
    Martin replied
    June 20, 2017 at 8:19am

    Hi virginia ,

    You're welcome!

    Please let me know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advanced!

    Best Regards,
    Martin - FieldThemes