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  Public Ticket #1195123
display problems
Closed

Comments

  • PRIDER started the conversation
    June 5, 2017 at 8:33am

    Hi

    We encounter problem with not centered text displayed in slideshow module (with Dorado Template)

    http://www.marieantoilette.net/eshop/

    Please can you help

    PR


  •  257
    Martin replied
    June 5, 2017 at 9:07am

    Hi PRIDER ,

    Thank you very much for your feedback!

    Please provide me FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Best Regards,
    Martin - FieldThemes

  • PRIDER replied
    June 5, 2017 at 9:12am

    ...

  •   PRIDER replied privately
  •   PRIDER replied privately
  •  257
    Martin replied
    June 5, 2017 at 9:47am

    Hi PRIDER ,

    You can remove the duplicated modules and reinstall them.

    Best Regards,
    Martin - FieldThemes

  • PRIDER replied
    June 5, 2017 at 10:00am

    Is it possible to save the configaration of each module before remove them ?

  •  257
    Martin replied
    June 5, 2017 at 10:27am

    Hi PRIDER ,

    It may be necessary to back up the database

    Best Regards,
    Martin - FieldThemes

  • PRIDER replied
    June 5, 2017 at 9:23pm

    Hi

    Please can you help:

    Smart Blog configure button doesn't appear in the backoffice Feildthemes configure menu even after rseting smartblog module..

    Thanks in advance

    PR

  •  1,588
    Criss replied
    June 6, 2017 at 1:54am

    Hi PRIDER ,

    To check and fix this problem...

    Please provide us FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Regards and have a nice day!


    Best Regards,
    Criss - FieldThemes

  •   PRIDER replied privately
  •  1,588
    Criss replied
    June 12, 2017 at 3:19am

    Hi PRIDER

    Please provide again your back_office...

    +> email

    +> pass

    Thanks!

    Best Regards,
    Criss - FieldThemes

  •   PRIDER replied privately
  •  1,588
    Criss replied
    June 12, 2017 at 7:25am

    Hi PRIDER

    We suggest you should install 1 theme Vela...

    When installing too many theme will cause conflict data

    http://prntscr.com/fiqsqt

    Thanks!

    Best Regards,
    Criss - FieldThemes

  • PRIDER replied
    June 12, 2017 at 11:41am

    Nous avons supprimer les autres thèmes mais le menu BackOffce est toujours désordonné et pas de Smart Blog configure button

    We have removed the other themes but the BackOffce menu is always messy and no Smart Blog configure button

    Please how can we fix the isuue ?

  • PRIDER replied
    June 12, 2017 at 11:48am

    Even if I try to reinstall the module I get an error (see attachment)

    Thx

  •  1,588
    Criss replied
    June 13, 2017 at 7:13am

    Hi PRIDER,

    Due you installed themes so removed it now is no longer in effect

    In this case, we recommend installing a prestashop default and add theme again

    Have a nice day!


    Best Regards,
    Criss - FieldThemes

  • PRIDER replied
    July 3, 2017 at 10:44pm

    Hi

    I tried a clean new installation of PS 1.7.1.2 (new mysql base, new installation folder) as Edna's suggestion.

    Then I've reinstalled dorado theme 3

    But now I have this error message for every FieldThemes module from the "FieldThemes Configure" menu.

    What should I do please ?

    PR

  •  1,588
    Criss replied
    July 4, 2017 at 1:22am

    Hi PRIDER 

    Thank you very much for your feedback!

    Please provide me FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Thanks!

    Best Regards,
    Criss - FieldThemes

  •   PRIDER replied privately
  •  1,588
    Criss replied
    July 4, 2017 at 6:59am

    Hi PRIDER

    We checked and fixed it help you...

    Please checked again that.

    Thanks and have a nice day!

    Best Regards,
    Criss - FieldThemes

  • PRIDER replied
    July 11, 2017 at 7:51am

    Hi

    FieldThemes Configure and SamrtBlog button disapeared in backoffice menu when I was configuring the Field Theme Customizer

    Moreover text is not centered anymore in the SlideShow bloc

    Can you help please ?

    http://collantsmarieantoilette.com/boutique/ 

    PR

  •  257
    Martin replied
    July 11, 2017 at 8:18am

    Hi PRIDER ,

    You should remove all our modules and reinstall them,

    They will be back in the backoffice menu.

    Best Regards,
    Martin - FieldThemes

  • PRIDER replied
    July 11, 2017 at 8:36am

    But all configurations will be lost ?

  •  257
    Martin replied
    July 11, 2017 at 9:02am

    Hi PRIDER ,

    It is a pity but we have to do that then they appear.

    Best Regards,
    Martin - FieldThemes