Okay
  Public Ticket #1182543
No funciona el template
Closed

Comments

  •  3
    Pau started the conversation
    May 24, 2017 at 1:33pm

    He comprado el template DORADO para PrestaShop 1.7, y una vez instalado quiero entrar en el backoffice, en menu "Fieldthems Configure" pero todas las opciones me dan error de "Pagina no encontrada". ¿Que puede estar pasando?

    GRACIAS!

  •  1,593
    Criss replied
    May 25, 2017 at 1:56am

    Hi Pau ,

    We understand the problem you are having,

    Log in to the back office and follow these steps:

    Module -> Install Module -> Theme Customize -> Configure -> Refresh Tab.

    Wish success

    Thank you and have a nice day!

    Best Regards,
    Criss - FieldThemes

  • Fernane replied
    June 14, 2017 at 3:50am

    Hi, I have the same problem ...

    Did you fix this problem on Prestashop 1.7 ?

  •  1,593
    Criss replied
    June 14, 2017 at 3:59am

    Hi Fernane

    We understand the problem you are having,

    Please log in to the back office and follow these steps:

    Module -> Install Module -> Theme Customize -> Configure -> Refresh Tab.

    Wish success

    Thank you and have a nice day!


    Best Regards,
    Criss - FieldThemes

  • Fernane replied
    June 14, 2017 at 4:08am

    Ok, done.

    But it does not work :(

  •  1,593
    Criss replied
    June 14, 2017 at 4:13am

    Hi

    Thank you very much for your feedback!

    Please provide me FTP credentials and Back Office access of your site.

    We will check it and help you asap!

    Best Regards,
    Criss - FieldThemes

  • Fernane replied
    June 14, 2017 at 2:30pm

    Feedback 14/06/2017:

    On Prestashop 1.7.1.2 :

    • Can't configure Field Staticblock, Field Megamenu and Field Static Footer
    • Can't edit "Lorem ipsum .." caption in home page
    • All FieldThemes Configure Links dosen't work, it's show "page not found"

    On PrestaShop 1.7.0.4 (Quick install):

    • Can't edit "Lorem ipsum ..." caption too
    • FieldThemes Configure Links are OK but I think some link are missing 

    I can't give you an access to my serveur and you know why, sorry.

    For the screens this is the same as Pau's

  •  1,593
    Criss replied
    June 15, 2017 at 7:06am

    Hi Fernane,

    We need info about back_office and FTP to can guide you fix that problem

    Or

    Let's me know...

    What theme did you purchar?

    Thanks!

    Best Regards,
    Criss - FieldThemes

  • Fernane replied
    June 15, 2017 at 10:28am

    I have purchased Dorado 1.7

    I think it's a problem with your hook configuration because when I unistall your theme he dosen't clean de database all modules and the FieldThemes categorie links stay in the same place.

    I did not see the dependencies: attribut in you theme.yml and you have a folder with dependencies modules.

    https://themeforest.net/item/dorado-responsive-prestashop-17-theme/19523770?s_rank=22

  •  275
    Martin replied
    June 16, 2017 at 3:15am

    Hi Fernane ,

    Your problem now is:

    Use themes but modules do not work correctly?

    Shortcut detected page not found?

    The small "Lorem ipsum ..." fields under the title are modified in their .tpl file, you can do that. The above problems will guide you to fix them with your site? If you can provide FTP & BO information let us know, there will be an error fixing guide for you when you need next time.

    Best Regards,
    Martin - FieldThemes

  •  3
    Pau replied
    June 16, 2017 at 2:07pm

    Hi!

    I have solved the problem by uninstalling the theme and reinstalling it.

    I hope it works for you.

  •  275
    Martin replied
    June 17, 2017 at 3:27am

    Hi Pau ,

    Yes,

    Thank you for fixing them,

    Have a nice day

    Best Regards,
    Martin - FieldThemes