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  Public Ticket #1063063
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  •  2
    Alan started the conversation

    I can seem to get the blog showing up on the navigation bar. Please help

  •  2
    Alan replied

    how long does support normally take on this site 

  •  1,588
    Criss replied

    Hi Alan, sorry you about our delay.

    I'm Peter, we have some problem with my heath from Monday, so I didn't feedback you asap!

    Sorry you about that. Now we can help you resolve all problem, 

    Please tell us more about your problem, if possible, please give us some screenshots about that, it's help us understand and help you better.

    And if necessary, please give us info  FTP credentials and Back Office access to your site.

    We will check it and help you asap!

    Thanks


    Best Regards,
    Criss - FieldThemes

  •  2
    Alan replied

    Hi to be honest i hate your theme.

    1. your theme configurator keeps returning to the default. I spent ages working on that. till i realised just leave it for a while and it stays. now it is back to the default

    2.Your mega menu is very hit and miss. I spent 

    The top menu is worse

    I can live with all that but i couldnt seam to get the blog to show up on the top bar. I spent all day yesterday trying to configure that.

    if you like have a go at it and i will see how it looks

    my login is

    http://dogslovetreats.com/admin886par1bb

    user [email protected]

    pass Chaclacay012345

    FTP login

    ftp.dogslovetreats.com

    user dogslovetreats.com

    pass Chaclacay012345

    Can you please just fix the blog and i will work out the rest

    thanks Alan

  •  1,588
    Criss replied

    Hi, we understand what you worry, but don't worry.

    we will help you will we can, about blog, as we told if you give us image about that, it's easy for us to understand and help you, we can't understand "show up on the top bar", where is bock "top bar".

    we will help you asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Alan replied

    my appologies i mean the main nav bar or your mega menu.

    where i have it at the moment i just need it to connect and show the blog. when i add another post it will be there


    Thanks Alan

  •  1,588
    Criss replied

    Hi, 

    we sorry because can't put blog post showing up on the navigation bar, we have error with link from menu with blog because it's seem cause from module, please see image:

    From our demo, we have no error with module blog, please check again that:

    Hope it's help you, we didn't make it because we see from blog, you added some post.

    SO we hope you can make it by yourself.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Alan replied

    Hi peter i have deletede all files from the server and dropped all tables in database. now i have made fresh download of prestashop and them added your theme. i have done nothing else. can you now connect to the blog as its still not working. all passwords are as before and ftp

    thanks Alan

  •  1,588
    Criss replied

    Hi, thanks for your reply, we reviews that

    but we sorry we are not still connect to your store by Back office and FTP, please check again, and from front office, we realize when we try click a post from footer, it's not work right.



    What should we do, please check again that and give us your feedback, we will check again and help you asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •   Alan replied privately
  •   Alan replied privately
  •  1,588
    Criss replied

    Hi,

    One again, thanks for your info, but we are not still connect to Back office of your store, 

    Please check again that

    And please replace 3 modules blog on your server by 3 modules blog from attach file and check again.

    Hope it's help you.

    Thanks,


    Best Regards,
    Criss - FieldThemes

  •   Alan replied privately
  •  1,588
    Criss replied

    HI, good morning and have a nice day,

    Thanks for your info again, but we sorry we are not still connect to your back office of your site:


    Could you can install again a default prestashop quickstart clear and install  again our theme to check.

    Because as we told we check again that from our localhost, we have  no that problem with blog module.

    So we think error can come from your server.

    Please check again that and give us feedback, we will check again and help you asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Alan replied

    Hi peter i have contacted support at one.com and they are able to log in with those detail. they are putting it down to a temporary glitche as far as logging in is concerned.


  •  1,588
    Criss replied

    Ok,thanks for your reply, 

    we will check again and try to find solution and give to you feedback asap!

    thanks,

    Best Regards,
    Criss - FieldThemes

  •   Alan replied privately
  •  1,588
    Criss replied

    Hi Alan, we very sorry you because our delay, but we try connect many times to connect to your back office of your store, but we didn't make it,

    yesterday we wait to today and try again connect, but we are not still connect,

    what should we do to help you?

    we wonder if there is a certain block from your server or your site with our country?

    Please tell us what we can do to help you?

    we will try to fix for you.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Alan replied

    Hi peter thank you for getting back to me. I have stripped out all the files again and dropped all tables in database at the moment is only prestashop and nothing else. the most important thing in this e shop is the blog. i dont really care what it looks like. can you load your theme for me and get the blog working like your demo. i am even prepared to pay for it. i was going to try another theme but they all seem to be running the smart blog

    http://dogslovetreats.com/admin022mjpziv/

    user: [email protected]

    pass: Chaclacay01234

    I have made a few prestashop stores in the past and cant seem to get this to work. so if you want to have a go at it. let me know.    


  •  1,588
    Criss replied

    Hi, thanks for your comments,

    we connect to new your store with prestashop clear, it's great!

    We will install theme for you, please consider and tell us what theme and store you want we install for your site, we will help you.

    Don't worry about money, we will help you with all we can.

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Alan replied

    Hi peter thanks a lot. I like the homepage 4 theme thanks Alan

  •  1,588
    Criss replied

    Hi Alan,

    our mistake, sorry you because our delay, last week, we have some problem with connect to your server and ticket system, so we can't feedback you asap!

    Thanks for your patient!

    you gave a quickstart prestashop clear with back office, we try install our theme, it's successful, but we check blog, it's still have error, we don't know why.

    We checked again that from our localhost, blog is ok. SO we think it's seem come from your server:

    could you config again link for your site and check again as image:

    it's mean remove "/index.php?controller="...by go to back office and set again link for your store.

    Hope it's help you.

    we look forward to hearing feedback from you,

    we will check again that and give you our feedback asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •   Alan replied privately
  •   Alan replied privately
  •  1,588
    Criss replied

    Hi, thanks for your reply, 

    OK, we will install theme vision for your store, please tell us what store (home1,2,3, or 4) of this theme you want use for your site.

    We will help you asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •   Alan replied privately
  •  1,588
    Criss replied

    Hi, we sorry but

    we install successful our theme vision homepage1 on your store, but blog when click link title and image posts are still error. it's seem error from your server.

    As we told you, we check many time, install our theme with modules blog, but we have no error as from your store and we try use module blogs from other theme for your site, but it's still error.

    So we update 3 module "ph_recentposts", "ph_relatedposts" and "ph_simpleblog" to replace, we thinks it's ok for your store, please check again and give us your feedback:

    Thanks,

    and we give document how to use module blog, please see from attach file below,

    Best Regards,
    Criss - FieldThemes

  •  2
    Alan replied

    hi peter does you theme or modules require ioncube to work? Can you tell me which version on pho you theme requires? Have you had problem with websites on one.com in the past.

    Alan

  •  1,588
    Criss replied

    Hi,thanks for feedback, we sorry don't explain for you understand what we told.

    Our theme is ok with module blog, and you can see we use 3 module blog had name "smartblog", "smartbloghomelatestnews" and "smartblogrecentposts", but as we told, it's has error from your server, we try many times install modules on your server, but we are still have error as you knew, we made it from our localhost and have no error.

    So find solution module blog for replace you, and we have some module blog other, it's module we used for some theme, it's module of 3rd party, and it's the lastest version module.

    We think it's help solved your problem,

    Hope you understand that and give us your feedback.

    we will check again that and feedback you asap!

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •   Alan replied privately
  •  1,588
    Criss replied

    HI, thanks for your comments,

    we checked and fixed it for you,

    Please check again that,

    Thanks,

    Best Regards,
    Criss - FieldThemes

  •  2
    Alan replied

    thank you very much. Monday morning you will have my 5 star review. Thanks for all your help. Alan

  •  1,588
    Criss replied

    HI, good morning and have a nice day,

    Thanks for your reply, it's great!

    Thank you very much!

    Best Regards,
    Criss - FieldThemes