Okay

Thank you for purchasing our theme! We look forward to providing you with a quality customer service.

Please read below before opening a new ticket.

  • Please take a few minutes to read our documentation in the package. Maybe, you will see the answer for your issue.
  • Please make sure you search through the open tickets and articles to see if your question has already been answered.
  • If your ticket doesn't contain any sensitive information, please open a public ticket. Other users can help you.
  • Our Customer Care team is available from Monday to Friday between 8 a.m and 5 p.m (GMT +7).

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : renew_support.png ( more info: Extending and Renewing Item Support )

Public Tickets

Lora Moore Theme Won’t Install v8.2 PrestaShop 8.x Technical Issues   Updated 2 hours ago   1 Most recent comment from Lora Moore:Hello,I’ve been trying to install the New York them on my Prestashop v8.2 and when selecting the appropriate zip file and choosing import, it just hangs and hangs and hangs. An infinite circle as if ... spyros romanos PresaleClosed Pre Sale Questions   Updated September 7, 2024 at 9:19am   2 Most recent comment from Martin FieldThemes:Hi Spyros,Sorry for the late reply!Unfortunately, the Fashion 14 is not compatible with Elementor. But it is very easy to use also.Thanks! Damian PHP issues - getAdminLinkClosed PrestaShop 8.x Technical Issues   Updated July 25, 2024 at 3:07pm   5 Most recent comment from Andrea Bocelli:HiWe will reinstall and test it, thank you for your feedbackYou can temporarily disable that module to edit your pageThanks Marcos Vallejo Kayak - Fashion and Lifestyle works with PS 8.1.2Closed PrestaShop 1.7 Technical Issues   Updated January 12, 2024 at 2:43am   2 Most recent comment from Martin FieldThemes:Hi Marcos Vallejo,Yes, of course! The Kayak theme is fully compatible with PrestaShop 8.1.2.Thank you for your concern! sebastien prestashop theme NEW YORKClosed Pre Sale Questions   Updated September 11, 2023 at 3:41am   2 Most recent comment from Martin FieldThemes:Hi Sebastien,Yes, you can use the template with the square product pictures. It'll adapt properly. Just changing the ratio of the product images.Thank you for your concern!